If you cannot measure it, you cannot improve it.
- Lord Kelvin
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Services

Research

Custom and multi-client primary research on issues of importance to utility/energy companies, commissions, consumer advocates, and service providers to the industry. Example research includes Distribution Operations and Optimization, Customer Service, Cloud Services, and Business Process Outsourcing (BPO).


Advisory

Retainer-based advisory for utility/energy company staff, commissions, consumer advocates, and service providers to the industry. Advisory clients receive scheduled research and dedicated analyst time.


Benchmarking

Comparing costs for provisioning back, mid, and front-office services at utility/energy companies and pricing for business process outsourcing. Results are used for regulatory purposes or for internal improvement.


Regulatory

Testimony and expert witness for utility/energy industry clients, consumer advocates, and commissions. Areas of expertise include IT applications utilized by utility/energy companies, costs for back, mid, and front-office applications, and pricing for business process outsourcing.