Research
Custom and multi-client primary research on issues of importance to utility/energy companies, commissions, consumer advocates, and service providers to the industry. Example research includes Distribution Operations and Optimization, Customer Service, Cloud Services, and Business Process Outsourcing (BPO) and can be presented in custom, white paper, or webinar formats.
Advisory
Retainer-based advisory for utility/energy company staff, commissions, consumer advocates, and service providers to the industry. Advisory clients receive scheduled research and dedicated analyst time.
Benchmarking
Comparing costs for provisioning back, mid, and front-office services at utility/energy companies and pricing for business process outsourcing. Results are used for regulatory purposes or for internal improvement.
Regulatory
Testimony and expert witness for utility/energy industry clients, consumer advocates, and commissions. Areas of expertise include IT applications utilized by utility/energy companies, costs for back, mid, and front-office applications, and pricing for consumer engagement and business process outsourcing.
